Refund Policy

Last updated: 3 August 2026

How you can get a refund depends on where you bought and the type of product. Web purchases are processed by Paddle as Merchant of Record, while in-app purchases are processed by the Apple App Store or Google Play.

1. Consumable Passes

Passes are consumable products whose timed access begins immediately upon activation:

Once a pass has started, it is consumed and non-refundable, as is standard for in-app consumables, without prejudice to your mandatory statutory consumer rights. Each pass's duration and price is shown clearly before purchase.

Not every pass is offered at all times or on every platform; the purchase screen inside the app is authoritative for what is available to you right now.

2. App Store and Google Play Purchases

Refunds for purchases made through Apple or Google are governed by each store's refund policy and are requested through that store directly, not through Lamma. On iOS you can request a refund at reportaproblem.apple.com; on Android, through the Google Play Store.

3. Web Purchases (Paddle)

Lamma follows Paddle's official policy for Paddle transactions and does not maintain a separate seller refund policy. The Paddle Refund Policy controls refund eligibility, timing, processing, and any statutory consumer rights for Paddle transactions. To request a refund, use the receipt or subscription management link in your Paddle email, or visit paddle.net. Official policy: paddle.com/legal/refund-policy.

4. Right of Withdrawal for EU Consumers

EU law gives consumers a 14-day right of withdrawal from digital content contracts. Because the content is made available to you immediately on purchase, by completing the purchase you expressly consent to performance beginning immediately and acknowledge that you lose your right of withdrawal once performance has begun (§ 356(5) BGB). Since Paddle is the merchant of record for web purchases, Paddle is the party that receives and processes a withdrawal notice under its own Buyer Terms. None of this affects your mandatory statutory rights as a consumer.

5. Restoring Access (Restore)

Full Unlock (Lifetime) and the monthly subscription can be restored via the "Restore purchases" button in the app. Passes, as consumable products, are not restored via the store; they are stored linked to your account and restored when you sign in with your email. A pass bought without email remains on that device only.

6. Support

For product access or account questions, contact Lamma support:
lamma@areesheh.com